Shipping, Returns, and Refund Policy
Shipping Policy
Free Shipping Across the United States on all Orders Above $200
- Standard shipping typically processes within 1-3 business days
- Expedited shipping options available at checkout
Return Policy
30-Day Satisfaction Guarantee
- Unused and unopened items can be returned within 30 days of purchase
- Item must be in original packaging
- Product must be unused and in resalable condition
- Full refund issued for returned items
- Customer is responsible for return shipping costs
- Refunds processed within 5-7 business days after receiving the return
How to Initiate a Return
- Contact our customer service team at sales@thetoolaisle.com
- Obtain a Return Merchandise Authorization (RMA) number
- Pack the item securely in its original packaging
- Include the RMA number on the outside of the package
- Ship the item to the provided return address
Return Shipping Address
Tool Aisle
67B Mountain Boulevard Extension,
Warren, NJ 07059
Product Guarantee
6-Month Limited Warranty
We stand behind the quality of our professional-grade tools and equipment:
Warranty Coverage
- Valid for 6 months from the date of purchase
- Covers manufacturing defects in materials and workmanship
Does not cover damage from:
Normal wear and tear
Improper use
Accidents
Unauthorized modifications
Warranty Claim Process
Contact our warranty department at sales@thetoolaisle.com
Provide the following documentation:
Proof of purchase
Detailed description of the issue
Clear photographs showing the defect
Our team will review your claim within 1 business day
Approved claims will result in:
Product replacement
Repair
Store credit (at our discretion)
Guidelines for Product Use and Care
Responsible Usage
- Read and follow all manufacturer instructions
- Use products only for their intended purpose
- Inspect tools before and after each use
- Store products in recommended conditions
- Perform regular maintenance as specified by manufacturer
When Warranty Does Not Apply
- Damage from misuse or abuse
- Normal wear and consumable parts
- Products modified or repaired by unauthorized personnel
- Cosmetic damage that does not affect functionality
Professional Discretion
Tool Aisle products are designed for professional use. Users are expected to:
- Use tools within their designed specifications
- Exercise professional judgment
- Prioritize safety in all work environments
- Understand the limitations of professional equipment
Payment and Security
- Secure online payment options
- Multiple payment methods accepted
- SSL encryption for all transactions
- PCI DSS compliant payment processing
Privacy and Data Protection
- We protect your personal information
- Secure handling of customer data
- Transparent privacy practices
- No unauthorized sharing of customer information
Refund Policy
Refund Process
- Returns must be unused and in original, resaleable condition
- Refund processed within 48 hours of item inspection
- Refund issued to original payment method
- Customer responsible for return shipping costs
Contact Information
Tool Aisle
67B Mountain Boulevard Extension,
Warren, NJ 07059
- Phone: +1 908-430-9620
- Email: sales@thetoolaisle.com
Policies subject to change. Last updated: December
Business Hours
- Monday - Friday: 8:30 AM - 5:00 PM Eastern
